Frequently Asked Questions

How do I order?

The best way to order is via our online store (http://www.itelecshop.com.au). We also accept orders made by phone 1800 000 989, fax (07) 5522 2200 or email (itelecshop@itelec.com.au) although we would prefer you to order through our self-service online store.

Where are you located?

Our offices are located at Unit 1, 498 Scottsdale Drive, Varsity Lakes on the Gold Coast, but we ship products to our customers directly from warehouses located in Sydney, Melbourne, Brisbane and Perth, to ensure fast delivery to all customers around Australia.

What is your physical address?

Unit 1, 498 Scottsdale Drive, Varsity Lakes. We are open from 8.30am to 5pm Monday to Friday EST. If you live nearby don’t hesitate to drop in and say hello.

Our postal address is:

PO Box 670,
Mudgeeraba. QLD. 4213.

Our phone number is 1800 000989.

How do I know it's safe to shop with you online?

We are an Australian registered business. Our Australian Business Number (ABN) is 90 134 958 384. You can view our company registration details with ASIC, the regulator for Australian companies, on the ASIC website. All your dealings with us are protected by Australian Corporations and Trade Practices Legislation.

Do you accept COD (Cash On Delivery)?

No, as we only operate online and do not have costly public shopfronts, to keep the product prices in our online store low.

Can I pick-up my order?

Yes. If you live on the Gold Coast you are welcome to pick-up your products from us.

Do your products carry any warranty?

Yes, all products carry 12 months Manufacturer's warranty, unless otherwise stated.

Is stock and price information displayed on your website accurate?

Yes. We only list products we DO have in stock or DO have a firm Estimated Time of Arrival (ETA) on. We also update product stock and pricing information continuously each day, including weekends.

I have ordered the product. How do I know the order status?

Please log in and go to My Account to view the status of your orders.

Is cheque payment accepted?

Yes, please send your cheque to our postal address:

PO Box 670,
Mudgeeraba. Qld. 4213.

We can only start processing your order after the cheque has cleared in our bank account. This can take 3-5 working days.

How much will I pay for shipping?

Shipping is calculated per order, to give you the best possible price. Simply add any item to your shopping cart and click the Estimate Shipping button. In the pop-up window enter your 4-digit post code to obtain the total shipping cost for your order. Please remember it will often be cheaper if you purchase multiple items at once as they may be shipped in a single shipment.

I have difficulties using your website. What should I do?

Please email any issues to itelecshop@itelec.com.au

To find out more about us please visit the About Us page.

To contact us, please visit the Contact Us page.